Frequently Asked Question

It is an online banking service launched by Hang Seng Bank through the Internet. With Hang Seng e-Banking Services, you can gain access to your accounts as well as perform banking transactions, securities and investment funds trading.

Yes, the services are available 24 hours a day.

Yes, you should be able to access our e-Banking Services if you have access to the Internet with the recommended browser. Besides, please keep your personal information like mobile number and email address in our bank record accurate and up-to-date, otherwise you will not be able to log on to Personal e-Banking.

Our e-Banking Services are free to all customers with an Integrated Account, ATM Card, Credit Card Account (excluding Hang Seng Company Card, Hang Seng Commercial Card, VISA Business Card, MasterCard Corporate Card, U.S. Dollar VISA Gold Card, SuperCash, Private Label Card and supplementary card) and MPF customers (for employees only). However, some transactions such as remittance and cashier order requests are subject to handling fees. Besides, e-Banking Services are free to Hang Seng MPF customers (for employees only) who are allowed to manage their MPF online.