Frequently Asked Question

Apart from the applicant's name, you can update most of the pre-filled information on the form for the purpose of the loan application.

If you need to update your contact information, such as residential address or mobile number, we recommend updating in "Update Personal Particulars" under "Settings & Security" via Hang Seng Mobile App, or "Settings" > "Personal Particulars" by logging on to Personal e-Banking via our website before you start the application. You may also update your personal information via Phone Banking or at our branch.

No, the submitted documents will not be returned regardless of the result of the application.

Generally, for applications for a Hang Seng Handy Cash Personal Instalment Loan made online, via the 24-hour Application Hotline or in person at our branch, the customer can enjoy same-day approval and cash disbursement if we receive all required documents within the designated time, (subject to the actual situation and circumstances at the time of application). You can refer to the Terms and Conditions of the Hang Seng Handy Cash Personal Instalment Loan.

Customers without a Hang Seng account can still apply for a loan, but need to open a Hang Seng account for loan disbursement and repayment upon loan approval. You can go to any Hang Seng Bank branch for account opening.