Frequently Asked Question

Yes, you can update most of the pre-filled information on the application form, except for Applicant Name.

We shall adopt and use your newly provided information to the new credit facility(ies) only upon its/their approval. Please note that the new address provided will be used as the correspondence address for the new credit facility(ies) only. The correspondence address of your other accounts will remain unchanged. If you wish to change your address records of other bank account, please click Change Personal Information and Address under Customer Services Section to download and complete the necessary form and hand to any of our branch. You may also update your address record by using Voice ID in Phone Banking channel (Voice ID is subject to Terms and Conditions).

No, the submitted documents will not be returned regardless of the results of the application.

Generally, for applications for a Hang Seng Handy Cash Personal Instalment Loan made online, via the 24-hour Application Hotline or in person at a Hang Seng Bank branch, the customer can enjoy same-day approval and cash disbursement if Hang Seng receives all required documents by the designated time, (subject to the actual situation and circumstances at the time of application). For the related terms and conditions of the Hang Seng Handy Cash Personal Instalment Loan, please click here.

A Hang Seng bank account is not a prerequisite when applying for a personal loan. If the customer does not have a Hang Seng bank account, he/she will be required to open one for loan disbursement and repayment upon loan approval. The customer can go to any Hang Seng Bank branch for account opening.