Frequently Asked Question

Yes, you can now enroll in the Travelsure Protection Plan, Home Care Plan, Domestic Helper Insurance Plan, Part-time Domestic Helper Insurance Plan, Personal Accident Insurance Plan and Credit Care Protection Plan via Hang Seng e-Banking Services any time. However, in the event of hoisting of Blackrain Signal or Typhoon Signal No. 8 or above, or other known special circumstances during the time of application, your enrolment can be void even if the application has been accepted.

Yes, you should understand the content of the policy before submitting an application. You can access the plan details and terms & conditions of the policy at the Insurance Services Section of our e-Banking Services.

No, once we have accepted your enrolment, we will send you an online acknowledgement with a reference number and you do not need to submit the enrolment form again.

Upon acceptance of your enrolment, you will be given an insurance policy number and the policy effective date will also be stated on the acknowledgement screen.

Yes, you can update the pre-filled information except your Name and Date of Birth.

We shall adopt and use your newly provided information to the new insurance plan only. Please note that the new address provided will be used as the correspondence address for the new insurance policy(ies). Your existing correspondence address of other account statements will remain unchanged.

You will receive the policy within four working days after acceptance of your enrolment.