Frequently Asked Question

You may enter the currency of your debit or credit account and we will calculate the equivalent amount for you. That means in your case, you may either enter USD100 or its equivalent in HKD as the amount. The exchange rate will be provided in the next screen for your confirmation before proceeding.

Yes. You can exchange foreign currencies in real time via Hang Seng Personal e-Banking and mobile app any time. You can refer to the service hours of different account types below.

The exchange rates are for reference only. You will be notified of the actual rate prior to your confirmation of every transaction requested.

The minimum transaction amount for currency exchange is HKD30 or its equivalent in other currencies.

It is a service that enables you to make the transaction of a pre-defined amount to a pre-selected account on a pre-defined date.

You may make your pending transactions 45 calendar days (excluding Sundays and Public Holidays) ahead of time.

Yes, you may make amendments to all your pending transactions online anytime before the effective date of the transactions.

It is not necessary to have sufficient fund in your account when you make a pending transaction. However, your instruction will be rejected if there is insufficient fund in your account on the effective date of the transaction.

It will take one working day to activate the Foreign Currency Transfer service for a newly opened Integrated Account. Please retry on the next working day.