Frequently Asked Question
The Security Device requires you to input transaction specific information (e.g account number, bill account number, etc.) into your device to generate a Security Code to authorise your transaction. With this additional transaction verification function, it further prevents fraudulent attacks as the transaction will only be made to the account specified by you. This layer of protection provides an increased level of security for your banking transactions.
[Security reminder: Only use the yellow button at the bottom left when you intentionally proceed a transaction that requires the Security Code, such as Account Transfer to Third Party. The Bank will never provide you with a specific number and ask you to generate its Security Code.]
You need to input such information into your Security Device when you are performing the following transactions:
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•bullet Account Transfers to Non-Registered Accounts
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•bullet Bill Payments to e-Merchants
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•bullet Setting up Direct Debit Authorisations to Designated Beneficiaries
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•bullet Updating Personal Particulars
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•bullet Register "New Payee"
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•bullet Raise daily transfer limits
Please follow the on-screen instructions on the Security Code input page on Personal e-Banking to input the correct information into your Security Device and generate the required Security Code.
Examples of such instructions are shown below.
If you are:
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•bullet Making transfer to non-registered payee
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•bullet Making bill payment to payee under e-Merchant category
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•bullet Setting up Direct Debit Authorisation to designated beneficiaries
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•bullet Registering new payee
| Payee account number / Bill account number / Debtor / Proxy ID/ reference | Instructions | Example | Input |
|---|---|---|---|
| With 8 or more digits | Enter the last 8 digits only. | 123-4-5678901 2 3 hyphen 4 hyphen 5 6 7 8 9 0 012345670 1 2 3 4 5 6 7 |
345678903 4 5 6 7 8 9 0 012345670 1 2 3 4 5 6 7 |
| With 4-74 to 7 digits | Enter all digits. | 1234561 2 3 4 5 6 | 1234561 2 3 4 5 6 |
| With 0-30 to 3 digits | Verification is not applicable at Personal e-Banking. Please perform your transaction at any of our branches. | 1231 2 3 AB12CD3EA B 1 2 C D 3 E |
(Not applicable) |
| Comprising numeric and non-numeric characters | Skip all non-numeric characters. Enter the digits into the Security Device. | 00123A45B678E90 0 1 2 3 A 4 5 B 6 7 8 E (9) A122331 2 2 3 3 |
234567892 3 4 5 6 7 8 9 122331 2 2 3 3 |
| Email Address | Enter the corresponding number assigned for each alphabet1Footnote remark 1 of the email address, as follows: |
 Enter first 2 characters: TA→T A enter828 2 Enter 2 characters before @: P1→P 1 enter717 1 Enter 2 characters after @: gm→g m enter464 6 Enter last 2 characters: om→o m enter666 6 |
827146668 2 7 1 4 6 6 6 |
| 123@A.Ru1 2 3 @ A . R u Enter first 2 characters: 121 2→enter121 2 Enter 2 characters before @: 3→enter3 (enter the last character if less than 2 characters) Add 0 if less than 4 characters before @→enter01230 1 2 3 Enter 2 characters after @: AR→A R enter272 7 Enter last 2 characters: u→u enter8 (enter the last character if less than 2 characters) Add 0 if less than 4 characters after @→enter02780 2 7 8 |
012302780 1 2 3 0 2 7 8 |
If you are:
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•bullet Updating your personal particulars
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•bullet Raising Transfer Limit
| Identification document | Instructions | Example | Input |
|---|---|---|---|
| HKID number | Enter all digits, except all non-numeric characters and the number in bracket. | A123456(7)A 1 2 3 4 5 6 bracket 7 | 1234561 2 3 4 5 6 |
| Passport or other identification document number with 8 or more digits | Enter the last 8 digits only. Skip all non-numeric characters. | 123456781 2 3 4 5 6 7 8 A1234B567CD890A 1 2 3 4 B 5 6 7 C D 8 9 0 |
123456781 2 3 4 5 6 7 8 345678903 4 5 6 7 8 9 0 |
| Passport or other identification document number with 4-74 to 7 digits | Enter all digits. Skip all non-numeric characters. | 4567894 5 6 7 8 9 A34BC56DE78A 3 4 B C 5 6 D E 7 8 |
4567894 5 6 7 8 9 3456783 4 5 6 7 8 |
| Passport or other identification document number with 0-30 to 3 digits | Verification is not applicable at Personal e-Banking. Please make your request at any of our branches. | AB12CD3EFA B 1 2 C D 3 E F | Not applicable |
Other point(s) to note
i.
Proxy ID includes phone number, email address and FPD Identifier.
Remark(s)
1
omit the special characters
If you have entered a wrong number into your Security Device, press the green button at the bottom right to delete your last entry. To clear all of your input, press and hold the green button at the bottom right.
To protect your interest, the Security Device will automatically power off after a short period of time. If the Security Code disappears, please repeat your steps to turn on and unlock your Security Device for generating the Security Code again.
•bullet
Please ensure the Security Code you have input matches the Security Code displayed on your Security Device.
•bullet
If the Security Code matches the digits shown in your device, the transaction specific information entered previously may be incorrect; or your Security Code may have expired because you took longer than the time limit to enter it.
•bullet
Please follow the on-screen instructions and repeat the process to generate a Security Code.
If the Security Code is still not accepted, please contact us on (852) 2822 0228open bracket 8 5 2 close bracket 2 8 2 2 0 2 2 8.
The Security Device will generate a Security Code according to the transaction specific information entered by you. If you have input incorrect information to the device, your Security Code generated will therefore be invalid. Please ensure you input correct information.