Frequently Asked Question

To safeguard your Security Device from easily accessible by third parties in case of loss, the Security Device is PIN-protected. You will have to set a PIN before you use it for the first time and this PIN will be required to unlock the device before each use.

No, PIN setup is compulsory before you use the Security Device for the first time.

You can only choose a 4-digit PIN for the Security Device.

Please refer to the steps in the Set up Security Device PIN demo for details.

When a message "FAIL PIN" is shown on your Security Device, this represents that your confirmation PIN does not match the first PIN entered. You will need to start over the PIN setup process.

Yes, you can do so. Simply turn on and unlock your device with your current PIN, then press and hold "8" button for 2 seconds to enter the change PIN function. For details, please refer to the steps in the Change Security Device PIN demo.