Frequently Asked Question

Using Hang Seng e-Banking Services - Physical Security Device - Security Device - Functionality

How do I use my Security Device to log on and when do I need to use the numeric buttons?

For the Security Device, I noticed that there are different formats of Security Code. Why is that?

Security Code format	How to generate (after the device is turned on and unlocked)	Example of applicable functions
1 2 3 4 5 6	Press the green button at the bottom right of the device on the device.	Personal e-Banking logon
1 2 3 space 4 5 6	Key in transaction specific information into the device and then press the yellow button at the bottom left.	Instruction verification on third-party account transfer

In what occasion(s) do I need to press the bottom-left (yellow) button to generate a Security Code?

When you perform	Transaction specific information
Transfers to non-registered accounts / payees (including small value limit) Register a payee or raise the daily limit of a registered payee	Beneficiary account number, email address, mobile number or FPS Identifier
Transfer foreign currency to thirty parties	Beneficiary account number
Pay to e-Merchants	Bill account number
Pay bill via e-Bills for designated beneficiaries	Bill account number
Set up Direct Debit Authorisations to designated beneficiaries or eDDA	Debtor reference, email address, mobile number or FPS Identifier
Update Personal Particulars Raise daily transfer and bill payment limit	Your identity document number (eg. HKID, Passport)

Why is there a square on the "1" and "3" on the Security Device? Do they indicate any special meaning or function?