Frequently Asked Question

FPS (Faster Payment System) is a real-time payment platform which provided by Hong Kong Interbank Clearing Limited which is full connectivity between banks. It allows customer a 24X7 fund transfer services by using their mobile number, email address and FPS identifier. Registering your HKID number as Proxy ID will facilitate you to receive payment and transfer from institutions, corporates and the HKSAR government.

Currently, charge is waived for FPS registration.

Any Personal e-Banking customer with a HKD/RMB deposit account is eligible for FPS registration. A valid mobile number or email address in our bank record is also required during registration for mobile number and email address.

You can select to set HKD and/or RMB deposit account as a receiving account at any time via FPS registration in the Hang Seng Personal e-Banking.

In general, the FPS registration will be effective in few seconds, you can access “Register / Manage FPS” in Personal e-Banking to check the registration status.

Each customer can register up to 4 proxy IDs, which include a mobile number, email address, FPS identifier and HKID number.

Each proxy ID, the mobile number, email address, FPS identifier and HKID number can only link to one receiving account.

Once you updated your mobile number or email address in our bank record, the registration of old mobile number or email address will be automatically cancelled by system in next working day. And you need to register FPS for the new mobile number or email address again.

For an FPS identifier or HKID number that has been registered with Hang Seng Bank, the receiving bank must be Hang Seng Bank and cannot be changed.

No. FPS registration is applicable to mobile number of Hong Kong and Overseas.

Currently FPS also can support RMB fund transfer services.

As long as your RMB savings sub-account is being activated, the proxy ID with bound integrated account can support for receiving both HKD and CNY payment.

An FPS-linked account can only accept a savings or current account of HKD / CNY. Please note that your HKID number cannot be linked to a joint account.

FPS registration can only be done via Hang Seng Personal e-Banking.

You can access “Register / Manage FPS” in Hang Seng Personal e-Banking to cancel your FPS registration record in other banks. Please note this function is only available if proxy ID is also registered in Hang Seng Bank.

Assume you have set your Hang Seng Bank as default receiving banking, once you cancelled that registration in Hang Seng Bank, the latest registration of other bank record with the same proxy ID shall take up as default receiving bank.

You can access “Register / Manage FPS” in Hang Seng Personal e-Banking to view the registration status of each proxy. You can also register, de-register, and amend the proxies setting in the same service page.

Please press here for the Terms and conditions for Bank Services relating to Faster Payment System.