Frequently Asked Question

If you are a Hang Seng MPF scheme member who possesses a bank account with Hang Seng Bank and has applied for the full access to Hang Seng Personal e-Banking service with the Security Device or Mobile Security Key, you can update the mobile number, email address and residential address of your MPF account through Hang Seng Personal e-Banking. For updating other contact information (such as fax number), please complete and return a Personal Details Change Form (HA91) to our MPF Administrator for the updating.

If you are (i) a sole Hang Seng MPF scheme member without possessing a bank account with Hang Seng Bank; or (ii) a Hang Seng MPF scheme member who also possesses a bank account with Hang Seng Bank but has not applied for the full access to Hang Seng Personal e-Banking service with the Security Device or Mobile Security Key, please complete and return a Personal Details Change Form (HA91) to our MPF Administrator for any updating of your contact information.

For details of the above-mentioned, you can contact our Hang Seng MPF Service Hotline on (852) 2213 2213( 8 5 2 ) 2 2 1 3 2 2 1 3.