Frequently Asked Question
There are 4 types of investment instructions on our platform to reallocate the asset distribution for your existing investments and new MPF contributions for your ease.
•bullet
Asset Switch: reallocate the asset distribution for existing investments only. Investment allocation of new contributions (including accrued benefits transferred from another Registered Scheme) will remain unchanged.
•bullet
Portfolio Rebalance: reallocate the asset distribution for existing investments and new contributions (including accrued benefits transferred from another Registered Scheme).
•bullet
Contribution Redirection: reallocate the asset distribution for new contributions (including accrued benefits transferred from another Registered Scheme) only. Not applicable to your existing investments.
•bullet
Default Investment Strategy (DIS): reallocate your existing investments and new contributions (including accrued benefits transferred from another Registered Scheme) using the Default Investment Strategy (DIS).
As the investment allocations for DIS are pre-set for you, you are not required filling in your new fund allocation. For further details of DIS, please refer to the MPF Scheme Brochure.
After you have entered all your instruction details, you will be prompted to confirm your instruction. Your instruction will be considered as accepted only when an acknowledgement page with reference number is shown.
A confirmation notice will be sent to your “Inbox” in Hang Seng Personal e-Banking (desktop version) if the instruction has been successfully processed and no written confirmation notice will be sent to you by mail. You can also click “Contribution / transaction history” to view the instruction that has been processed successfully.
We will accept your request any time of the day. However, if your instructions reach us at or before 4:00 pm (Hong Kong time) on any business day, the
•bullet
instructions on portfolio rebalance or asset switch or Default Investment Strategy (DIS) will normally be processed on the same business day and be completed within two business days (excluding the day of receipt of your instruction by us); or
•bullet
instructions on contribution redirection will normally be processed on the same business day and be completed within one business day (excluding the day of receipt of your instruction by us).
However, the relevant information may not be updated simultaneously to this website. For details, please refer to the "Service Processing Time" section on Hang Seng MPF website (hangseng.com/empfe m p f).
If your instructions reach us after 4:00 pm (Hong Kong time) on any business day, or at anytime on a Saturday, public holiday or other non-business days, the
•bullet
instructions on portfolio rebalance or asset switch or Default Investment Strategy (DIS) will normally be processed on the following business day and be completed within two business days (excluding the day and the following day of receipt of your instruction by us); or
•bullet
instructions on contribution redirection will normally be processed on the following business day and be completed within one business day (excluding the day and the following day of receipt of your instruction by us).
However, the relevant information may not be updated simultaneously to this website. For details, please refer to the "Service Processing Time" section on Hang Seng MPF website (hangseng.com/empfe m p f).
If your instruction on "Portfolio Rebalance" or "Asset Switch" is to switch investments from Default Investment Strategy to Constituent Fund(s) of your own choice, those investments will not be subjected to the de-risking process after completion of "Portfolio Rebalance" or "Asset Switch".
When your fund switching instruction(s) are being received prior to or on the annual date of de-risking and being processed on such date, the annual de-risking may be deferred and the annual de-risking will only be completed after completion of such fund switching instruction(s).
If the processing of your "Portfolio Rebalance" or "Asset Switch" or "Default Investment Strategy (DIS)" instruction is scheduled on any day that
(i) the transfer of accrued benefits under Employee Choice Arrangement ("ECA Transfer") is to be processed, or
(ii) the refund of long service payment/severance payment ("Refund of LSP/SP") is to be processed, or
(iii) the claim of accrued benefits on the ground of attaining the retirement age of 65 in a lump sum or on the ground of terminal illness or partial withdrawal of voluntary contributions ("Withdrawal of benefits") is to be processed, or
(iv) on any of the consecutive days that ECA Transfer , Refund of LSP/SP and/or Withdrawal of benefits is/are to be processed, the processing of your instruction will be postponed to the next business day after the day(s) that such ECA Transfer, Refund of LSP/SP and/or Withdrawal of benefits is/are being processed.
In any of the above circumstances, the processing of any further instruction made before the processing of any prior pending consecutive Portfolio Rebalance instruction(s), Asset Switch instruction(s), ECA Transfer, Refund of LSP/SP and/or Withdrawal of benefits will be postponed to the next business day after the day(s) that such pending consecutive Portfolio Rebalance instruction(s), Asset Switch instruction(s), ECA Transfer, Refund of LSP/SP and/or Withdrawal of benefits is/are being processed.
Please note that if the transfer1Footnote remark 1 or claim of accrued benefits of your MPF account is processed on the same day with your change of investment instruction, your change of investment instruction will not be processed if your MPF account will be terminated after processing your transfer or claim of accrued benefit.
The above processing time is for reference only. Your instructions will be processed as soon as possible, however HSBC Group shall not be liable for any delay.
Remark(s)
1
Include the transfer of accrued benefit from your contribution to a personal account if we have not received your transfer/claim instruction within 3 months after we are notified by your employer about your cessation of employment.
You cannot make any amendment to your investment instruction once the instruction is being accepted.