Frequently Asked Question
You must first register for Personal e-Banking services and add your Securities Account / Monthly Investment Plan for Stocks Account / Certificate of Deposit Account (with account suffix 085, 385 or 383) to your e-Banking profile. You will then be able to submit instructions for corporate events of local securities through e-Banking. Applicable types of corporate event for local securities are: Rights Shares Subscription, Open Offer Shares Subscription, Warrants Exercise, Cash Offer Acceptance and Election for Dividend with Options.
If you are recorded as a qualified shareholder before a corporate event of a locally listed company takes place, you can submit corporate event instructions through Personal e-Banking after we have issued related electronic or paper advice or from the subscription start date mentioned on the advice (applicable to rights shares subscription and open offer shares subscription only). Such instructions must be made before our reply deadline.
No. This service is free of charge. However, there are charges for different corporate events. Please refer to 'Service Charges' under the 'Personal Banking' section of Hang Seng's website.
Yes. You are free to choose whether to submit an instruction via Personal e-Banking or a mailed instruction letter. However, please do not submit the same instruction via different channels. Where multiple submissions of the instruction are made we will handle all submitted instructions on an aggregated basis (applicable to: rights shares subscription, open offer shares subscription, warrants exercise and cash offer acceptance) or will decline to handle your instruction (applicable to: election for dividend with options). If there is an insufficient quantity of related shares and/or subscription monies for us to process all of your instructions for respective corporate events, we reserve the sole discretion to stop processing all of your instructions without prior notice and the Bank will not be responsible for any loss incurred.
You can get the information on corporate events requiring your instructions via:
1.
Bank-issued electronic or paper advice on corporate events;
2.
The "Corporate Events" page in Personal e-Banking, which shows information on corporate events up until their respective reply deadlines; and/or
3.
Circulars posted by listed companies in "Listed Company Information" section of the HKEXH K E x website. (For reference only, please act according to our Bank's electronic or paper advice or call our hotline for any queries.)
Excluding election for dividend with options (for which an instruction can only be submitted once), our Bank can accept more than one instruction for the same corporate event (e.g. rights shares subscription, open offer shares subscription, warrants exercise and cash offer acceptance). However, you should note that all instructions submitted through all channels - including mail, e-Banking and any other applicable channel will be handled on an aggregated basis. Therefore, clients should ensure that there are sufficient shares quantity and/or subscription monies in their related accounts for the execution of all instructions. Otherwise, the Bank will have the discretion to stop processing your instructions without prior notice.
Any of the holders of a joint account can submit instructions for corporate events through e-Banking. Please note that only one instruction is required for the same corporate event from any holder of a joint account. If more than one of the holders of a joint account make instructions for the corporate event, these multiple instructions will be handled on an aggregated basis (applicable to: rights shares subscription, open offer shares subscription, warrants exercise and cash offer acceptance) or will decline to handle all instructions (applicable to: election for dividend with options).
No. You can only submit corporate event instructions via e-Banking after we have issued electronic or paper advice informing you of the details of a corporate event.
After you have made an instruction via e-Banking, the acknowledgement page will display the transaction reference number and the information that you have entered. You may print or save it as a record. If you do not receive such reference number, please call the Bank's service hotline for enquiry to avoid missing instructions or submitting duplicated instructions. Please note that the reference number only represents acknowledgement of receipt of your instruction by the Bank. The execution of your instruction is subject to your account's situation.
No. However, we have the discretion to stop processing your instruction without prior notice
No. you cannot amend or cancel your corporate event instructions via e-Banking. If you need to amend or cancel a submitted instruction, please contact the Bank on the contact number shown on the relevant electronic or paper advice. We will provide assistance if possible. However, such amendment or cancellation is not guaranteed and will depend on the specifics of the situation.
Sorry, the system cannot show records of all submitted instructions. For enquiries, please call the Bank on the contact number shown on the relevant electronic or paper advice.
If you are an overseas customer and wish to submit an instruction for a corporate event, it is your responsibility to ensure that you have complied with the laws of the relevant jurisdiction(s), including obtaining governmental or other consents and complying with all other handling procedures.
Please note that the Bank will NOT provide a subscription/election service for specific kinds of corporate event (including but not limited to rights shares subscription, open offer shares subscription, warrants exercise, cash offer acceptance and election for dividend with options) to accounts with a correspondence/ residential address in the USA or Canada. Should you fall into this account category, please note that we will not execute your instructions submitted via e-Banking, mail or any other channel.
"Net Available Holdings" is calculated based on your available holdings. Your unsettled holdings will only be reflected in "Net Available Holdings" after the settlement process has been completed. The system shows data from the previous trading day.
Instructions submitted via e-Banking on non-working days will be handled on the next working day.