Frequently Asked Question

We will only execute the most recent instruction received from you (via any channel) by our deadline for that dividend period. If you already have a standing instruction with the Bank for the relevant stock, such standing instruction will be maintained but we will execute the instruction received from you for the current dividend period.

No. The e-Banking system is unable to show your standing instructions for individual stocks maintained through our Bank. Please call our customer hotline for any enquiry.

This service is unavailable currently. For standing instructions of a single stock, we must receive your written instruction to set up/cancel/amend the standing instruction. You may fill in the instruction letter included in our corporate event advice and return it to one of our instruction collection points as indicated on the advice.

For standing instructions on securities accounts, clients may visit one of the Bank's designated branches to obtain related documentation.

Please visit one of the Bank's designated branches or call our customer hotline for enquiry.

Although clients have maintained SI with our Bank, we will still issue dividend with options election advice to clients, including those with SI maintenance so that clients will be possible to alter the dividend options as well as to acknowledge all details of dividend election. If clients would like to keep the original SI for the dividend, they are not required to reply to the Bank.