Frequently Asked Question

Yes. Your password can include letters, numbers or these special characters ! $ * - . = ? @ _ '

It is not a must, but occasionally changing your password may provide you with better protection.

You should also note the following points in taking care of your password:

To protect your interests, you are reminded not to turn on any password auto-fill /auto-save function of the browser

Please visit Personal e-Banking log on page, input your username and select "Continue" > "Forgot your password?".
You can follow the instruction to reset your password online right away. If there is anything that you cannot provide to complete the online reset process (e.g. forgot the answer to your Security Question), you will be asked to activate the new password by calling our Customer Service Hotline or visit any of our branches after setting it up.