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Switch to e-Statement / e-Advice

By clicking "Switch now", I confirm I have read and agree to the Terms and Conditions for Hang Seng e-Statement / e-Advice Service and understand that applicable types of paper statement and paper advice will no longer be provided for all of my eligible account(s) except Private Banking, joint accounts, MPF and Hang Seng Insurance accounts, if any. I understand that I can update my e-Statement / e-Advice service opt-in status for the account(s) mentioned above, if applicable, via "Account List and maintain e-Statement / e-Advice" in Personal e-Banking.

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转用e-Statement / e-Advice

按下"立即转用"，即代表本人确认已阅读并同意恒生e-Statement/e-Advice服务章则及明白除了私人银行户口、联名户口、强积金及恒生保险户口(如适用)之外，所有本人适用的相关户口将不获寄发结单及通知书的打印本。本人明白本人可以透过个人e-Banking的"户口名单及设定e-Statement / e-Advice"更新上述户口(如适用)的e-Statement / e-Advice服务的登记状态。

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成功转用e-Statement / e-Advice

收取电子结单 / 电子通知书的户口

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轉用e-Statement / e-Advice

按下「立即轉用」，即代表本人確認已閱讀並同意恒生e-Statement / e-Advice服務章則及明白除了私人銀行戶口、聯名戶口、強積金及恒生保險戶口(如適用)之外，所有本人適用的相關戶口將不獲寄發結單及通知書的列印本。本人明白本人可以透過個人e-Banking的「戶口名單及設定e-Statement / e-Advice」更新上述戶口(如適用)的e-Statement / e-Advice服務的登記狀態。

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成功轉用e-Statement / e-Advice

收取電子結單 / 電子通知書的戶口

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Frequently Asked Question

Using Hang Seng e-Banking Services - Customer Services - Account Maintenance

Q.

Can I add/delete my account(s) under the e-Banking Account List?

You can add/delete your self-named account(s) (bank, credit card and investment account with same HKID number) via desktop e-Banking “Account List and Maintain e-Statement / e-Advice” section under “Customer Services”. If you wish to delete your Private Banking account from e-Banking, please contact your Relationship Manager.

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The website is intended for Hong Kong customers.

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With Live Share, our customer service officer can assist you on solving the Hang Seng Personal e-Banking problems. You can get a real-time support from us by sharing your screen securely.

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If you are not speaking to our officer, please call us at +852 2822 0228.

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A customer service officer (“the officer”) of Hang Seng Bank Limited (“Hang Seng” or “we”) has invited you to join a Live Share session, where you are authorizing the officer to view our website on your computer screen and the officer will be able to walk you through our website. Please click on the Live Share Service Terms and Conditions and read carefully to understand them.

By clicking “Accept”, you acknowledge that you accepted and agreed to be governed by the Live Share Service Terms and Conditions.