Frequently Asked Question

You can track the progress of your outward remittance from Hang Seng to other overseas banks via Track My Remittance service, while inward remittance to Hang Seng cannot be tracked.

Your overseas outward remittance instructed in all channels, including e-Banking, Branch and Phone Banking, can be tracked under Track My Remittance. No additional service fee shall be charged for Track My Remittance in additional to remittance instruction setup service fee.

Each remittance instruction shall have one Unique End-to-end Transaction Reference (UETR). It is a unique reference number shared across all banks. You can use this reference number to check your remittance status with other banks.

CNY outward remittance is processed via Cross-border Interbank Payment System (CIPS). Under related CNY remittance restriction, we are not able to provide remittance bank information on CNY remittance to banks in China.

Yes. Track My Remittance is applicable for remittance from Hang Seng Bank to other overseas banks, while remittance to Hang Seng China is not applicable.

If a remittance bank is not registered under SWIFT Global Payments Innovation (GPI) network, the processing status of that remittance bank will not be displayed under Track My Remittance.