Frequently Asked Question

•bullet

Enrol e-Bills - Register for the service at Personal e-Banking with your bill information. Your enrolment requests will be forwarded to your relevant participating merchants for approval.

•bullet

Receive e-Bills - For accepted enrolment requests, you will regularly receive e-Bills from the registered merchants at Personal e-Banking, according to the merchants' billing schedule.

•bullet

Pay e-Bills - Make payment to your e-Bills with the bank account or credit card (if applicable) available at Personal e-Banking.

•bullet

Receive e-Donation receipts - Charity organisations supporting EBPP service can send you electronic receipts after confirming your donation.

•bullet

Single platform - One-stop shop at Personal e-Banking for both receiving and paying bills.

•bullet

Hassle-free - You will no longer need to get bills from different channels like post, email and SMS. Managing different electronic bill records at Personal e-Banking becomes much easier.

•bullet

Environmental friendly - The whole process is paperless and cashless.

•bullet

Full control - Set payment preference at your fingertip. Update the schedule, amount and bank account for payment at any time, anywhere.

•bullet

Comprehensive service - You can receive Inbox notification messages when new e-Bills arrive. Some merchants may also allow you to receive and pay the bills for family members.