Frequently Asked Question

Please follow the steps below to receive e-Bills at Personal e-Banking:

You will receive an Inbox notification message at Personal e-Banking when there is an e-Bill received.

After an e-Bill is presented by a relevant merchant to you, you can access that e-Bill at Personal e-Banking no later than 2 working days after receipt by the Bank.

Each e-Bill record will be kept for 24 months from the date on which that e-Bill is accessible via Personal e-Banking.

Yes, you can still retrieve e-Bill records received from that merchant before your enrolment was cancelled. Please note each e-Bill record is kept for 24 months from the date on which that e-Bill is accessible via Personal e-Banking.

Once an e-Bill is received from your merchant, such e-Bill record will be kept at Personal e-Banking for 24 months and it cannot be removed.

It depends on the relevant arrangement of individual merchants. Please check with your merchants directly for details.

All messages in the "Additional information" and "Remarks" fields are provided by merchant. Please check with your respective merchants directly for details.

As the information shown on your e-Bill are provided by your relevant merchant, please check with the respective merchants directly for enquiries.