Frequently Asked Question

Simply click "Pay this bill" button after you read your e-Bill. Before you confirm the bill payment instruction, you can specify or change the payment amount, debit account and payment date.

Please note that the "Pay this bill" button is shown no matter you have settled the bill or not.

You can use any HKD accounts and/or credit card with us to pay your e-Bills. Please read merchant list for payee/bill types available and applicable payment method of individual merchant.

When you pay your e-Bills, Personal e-Banking only supports HKD payments. Certain merchants accept payments in HKD based on the reference exchange rate as specified by the merchants. Please contact your merchant for details.

Yes, you can pay your e-Bill by other available means as accepted by the relevant merchant.

Yes. The e-Bill service only shows you the amount to pay; while you can pay your e-Bill with an amount specified by you via the existing bill payment service.

Some participating merchants can send you e-Payment receipts on your payment. Please refer to the Bill Payment Payee List for the merchants offering e-Payment receipts.

For all other merchants not offering e-Payment receipts, please contact the relevant merchant directly should you need a receipt on your payment.

You are suggested to pay the bill 1-2 working days before the due date that is shown on the e-Bill.

It depends on the arrangement of individual merchants. However, if you pay your bill after the specified due date, the relevant merchant may charge you penalty fees on any late bill payment.

Individual e-Bill payment status is not available at Personal e-Banking. However, you can view payment transactions in the last 14 days at the "Bill Payment Records" of the Bills and Payments section.