Frequently Asked Question

It is a service that enables you to pay bills of a pre-defined amount to a pre-selected payee on a pre-defined date.

You may make your pending payment 45 calendar days (excluding Sundays and Public Holidays) ahead of time with bank account and 13 calendar days (excluding Saturdays, Sundays and Public Holidays) with credit card.

You may make amendment to all your pending payments on Personal e-Banking (desktop version) anytime before the effective date of the payments.

It is not necessary to have sufficient fund in your account when you make a pending payment with bank account. However, your instruction will be rejected if there is insufficient fund in your account on the effective date of the payment.

For using credit card to make pending payment, your available credit limit at the time of making the instruction must be sufficient to meet your payment amount. Once the instruction is confirmed, the equivalent credit limit will be held.

You can view transactions in the last 14 days at maximum.

No. "Instruction received" means your instruction is received by the bank and has passed to payee's processing. It is possible that the payee rejects your payment and the bank will notice you separately.