Frequently Asked Question

All our e-Banking customers, except customers aged under 18, who have HKD / CNY account(s) and/or credit card account with us may use this service.

For making payments to payees under the categories of Banking and Credit Card Services, Brokers, Other Financial Institutions and Sports and Leisure, you are required to register the respective bill account number(s) at any Hang Seng Bank branches in person. For other payees, you just need to click 'New Payee' to pay paper bills online. For making payments to payees under Category of e-Merchants, you would also need a Security Device / Mobile Security Key and you are required to maintain a valid mobile number (any local 8-digit mobile number begins with "4", "5", "6", "7", "8" or "9" or overseas mobile number with country code specified, e.g. 86135101234568 6 1 3 5 1 0 1 2 3 4 5 6 for a China mobile number) for receiving SMS alert.

Please download and complete the Registration Form then return it to any Hang Seng Bank branches in person.

If you wish to change the daily limit, go to "Limit Maintenance" page under “Limit / Payee Settings” under “Transfer & Pay” to update your bill payment limit. Please note mobile security key / security device and valid mobile number record are required for raising the bill payment limit and the instruction shall be effective immediately.

In order to provide you with full protection, a unique security code generated by your Security Device / Mobile Security Key must be entered when you are making payments to payees under e-Merchants via e-Banking. You should take good care of your Security Device to avoid accidental or unauthorized disclosure of the security code, and the risk and loss that might incurred.

Besides, you must have maintained a valid mobile number (any local 8-digit mobile number begins with "4", "5", "6", "7", "8" or "9" or overseas mobile number with country code specified, e.g. 86135101234568 6 1 3 5 1 0 1 2 3 4 5 6 for a China mobile number) for receiving SMS alert to perform this type of payments, so as to ensure you are aware of the payments made to payees under e-Merchants with your account(s). Such SMS alert will not be forwarded even if you have subscribed to an 'SMS Forwarding' service provided by telecommunications service providers in Hong Kong.

If the mobile number you have maintained were proven to belong to stranger, we might have suspended this e-Banking High-Risk Transaction SMS alert for protection of your personal data. To update your mobile number, please visit any of our branches in person or by post with a copy of your ID document attached. To resume the SMS alert service, please contact our customer service representatives.

You just need to download and complete the "Amendment Form" on 'Transfer / Bill Payment Limit" page under "Account Maintenance" of the Customer Services Section and return it to any Hang Seng Bank branches in person. In addition, you may also require to complete the same form to increase your bill payment / transfer limit(s).

To protect your interest, the preset transfer limit for White Form eIPO category is HKD$0. You are required to increase your daily bill payment limit before making payment. If you wish to change the daily limit, please go to "Transfer & Pay" > "Limit / Payee Settings" > "Limit Maintenance" to input the new amount. Please note mobile security key / security device and valid mobile number record are required for raising the bill payment limit and the instruction shall be effective immediately.

Alternatively, you can complete the e-Banking Daily Limit Maintenance Form and return it to any of our branches in person or by mail with a copy of your identification document (please allow 3 working days for processing).

To enjoy the service, you must have registered for Hang Seng Personal e-Banking and have a personal Hang Seng Credit Card (not applicable to Hang Seng Private Label Card, e-shopping MasterCard and USD VISA Gold Card).

If you have registered for e-Banking, you can logon to e-Banking, choose "Pay Bills" under "Transfer & Pay" and "Bill Payment" and follow the instructions to make the payment.

If you have registered for e-Banking but have not yet added your credit card in your e-Banking Services, please add your account on "Account List" page under "Account Maintenance" of the Customer Services Section.

If you have not yet registered for e-Banking, please register with your Hang Seng Credit Card and ATM PIN by selecting "Register Now" on Personal e-Banking logon page.

You can pay for a host of merchant bills with this service. Please click here to view the payee list/bill types available.

Effective from 16 October 2024, +FUN Dollars^{1Footnote remark 1} cannot be earned by settling the online bill payment via Hang Seng Personal e-Banking with Hang Seng Credit Card.

You can pay bills of a host of insurance companies with this service. Please click here to view payee list/bill types available.

Yes. Effective from 16 October 2024, +FUN Dollars^{1Footnote remark 1} cannot be earned by settling the online bill payment via Hang Seng Personal e-Banking with principal and supplementary card.

A Registered Payee is a list of bill accounts to which you have made payments or wish to make payments regularly. Once you have made a bill payment to a new payee at "Pay Bills" page, your own payees list will be established automatically. If the bill account number is not a fixed account number, it will not be recorded in your payee list.

For payees under the categories of Banking and Credit Card Services, Brokers, other Financial Institutions and Sports and Leisure, you are required to register the bill account number(s) at any Hang Seng Bank branches in person or mail the completed form with a copy of your ID document.

Some of the payees have special codes for different types of bills. Should a bill type code be requested, simply check the payee's statement and you should be able to find the bill type code.

You must use your CNY account as the 'deduct from account' to pay CNY bill. Please ensure there is sufficient fund in your CNY account for the bill payment. You may conduct CNY exchange via our e-Banking or branch before making the bill payment, however, please note that the existing permitted exchange is up to HKD20,000 for personal customer through CNY account per person per day. Please pay attention to the maximum daily exchange limit for CNY and its related conditions for the transactions.

Subject to your master daily bill payment limit setting, the maximum total amount you can pay is a combined balance (this limit is shared among automated teller machine, 24-hour phone banking services and Hang Seng Personal e-Banking^{Footnote remark 1}) of HKD500,000 to all merchants made on the same day. There are also daily bill payment limits by merchant category, please refer to the "Limit Maintenance" page under "Limit / Payee Settings" of the Transfer & Pay Section for details. Please note that for bill payment to the category of e-Merchants, the limit will be reset to HKD 0 if the service is not used for more than 13 months (the default limit for new customer is HKD 0). To re-apply for the service, please go to "Limit Maintenance" to input the new amount. Please note mobile security key / security device and valid mobile number record are required for raising the bill payment limit and the instruction shall be effective immediately.

Alternatively, you can complete the e-Banking Daily Limit Maintenance Form and return it to any of our branches in person or by mail with a copy of your identification document (please allow 3 working days for processing).

The daily limit for credit card bill payment is subject to your master daily bill payment limit (maximum HKD500,000 per customer) and your available credit card limit..

If you wish to change daily bill payment limit, please go to "Transfer & Pay" > "Limit / Payee Settings" > "Limit Maintenance" to input the new amount. Please note mobile security key / security device and valid mobile number record are required for raising the bill payment limit and the instruction shall be effective immediately.

Alternatively, you can complete the e-Banking Daily Limit Maintenance Form and return it to any of our branches in person or by mail with a copy of your identification document (please allow 3 working days for processing).

To increase your credit card limit, please send your request 5-To14 working days prior to the usage date via "Other Related Services" under Credit Cards Section (normal process lead time is one working day, due to anticipated high volume of request during tax payment period, process lead time may extend to five working days).

If you wish to change the daily bill payment limit, please go to "Transfer & Pay" > "Limit / Payee Settings" > "Limit Maintenance" to input the new amount. Please note mobile security key / security device and valid mobile number record are required for raising the bill payment limit and the instruction shall be effective immediately.

Alternatively, you can complete the e-Banking Daily Limit Maintenance Form and return it to any of our branches in person or by mail with a copy of your identification document (please allow 3 working days for processing).

Please note that for bill payment to the category of e-Merchants, the limit will be reset to HKD 0 if the service is not used for more than 13 months (the default limit for new customer is HKD 0).

For all successfully processed instructions, you will receive a reference number and you are advised to "print" or "save" your payment details for your own reference. Notification will only be sent to your Inbox Message if the payment instruction cannot be processed successfully. For successful payment^{1Footnote remark 1}, you can check your payment record in the "Account Overview " under the "Account Services" section one working day after your payment execution date.

You will receive statement as normal with details of your online bill payment transactions shown.

No, it is FREE.

No, it is FREE.