Frequently Asked Question

The e-Donation Service is one of the many Personal e-Banking Services offered by Hang Seng Bank ("the Bank"). It allows Hang Seng e-Banking customers to make online donations to more than 50 charitable organisations.

You can print out the "Transaction Completed" page and send it to the charitable organisation concerned to request a tax exemption receipt for donations of HKD100 or above. This information can also be found on the "Transaction Completed" page.

Besides, certain charitable organisations can send you e-Donation receipts via Personal e-Banking. At merchant list, there is a special indicator on charitable organisations supporting issuance of e-Donation receipts.

The Service can be found in "Pay Bills" under "Bill Payment" in the "Transfer & Pay" section.

After you have logged in to e-Banking, visit "Merchant List" in the Bills and Payments section. Then, you can find the list of participating organizations upon choosing e-Donation.

After the relevant charitable organisation has issued your e-Donation receipt, please follow the steps below to receive the receipt at Personal e-Banking:

Yes. According to the information provided by the Inland Revenue Department, Hong Kong, the e-Donation receipt is considered to be an official document for tax deduction purpose.

Sorry, you must provide the donor name if you want to receive e-Donation receipt.

For your information, donor name must be stated in e-Donation receipt if it is used for tax deduction purpose.

Yes. For tax deduction purpose, please make sure the donor name matches with that shown on the donor's identity document. No amendment is allowed once donation instruction is submitted.

Each e-Donation receipt will be kept for 24 months from the date on which that receipt is accessible via Personal e-Banking.