Frequently Asked Question

The minimum investment amount is HKD11 hong kong dollar or its equivalent.

If we receive your order before the cut-off time of a fund, the order will be processed by us on the same day. Orders received after the cut-off time will be processed in the next dealing day. Please note that the order processing day may not be the fund's dealing day, depending on the fund's dealing frequency and whether it's a holiday in the relevant market etc. Please also note that the cut-off time set by the Bank may be earlier than that set by the fund manager of the relevant fund and different cut-off time may be set in respect of applications through the Bank's different dealing channels. Please visit www.hangseng.com or contact our staff for details.

Yes, you may still make the relevant applications, but on this occasion, your order will be processed in the next dealing day no matter the orders are received by us before or after the originally scheduled cut-off time of the relevant funds on that day. It depends on the arrangement we have with the relevant fund houses. The next business day may also become a non-dealing day of the relevant funds and you should refer to the offering documents of the relevant funds for details.

After you placed an order, there will be a reference number on the Acknowledgement Page once we received your instruction. You can use this reference number to check the order status in the "Order Status" page. You will also can get a SMS notification once your order has been executed.

You can make enquiries on your "Order Status" for a period up to 60 calendar days.

Normally, we deduct the investment amount from your chosen account within the same business day when we process your order. Therefore, please ensure you have sufficient balance in your account.

For buying funds, it normally takes a few working days to have the unit holding reflected. For selling funds, it normally takes at least a week to deposit the selling proceeds into your chosen account. The actual time required for completing the buying and selling processes varies from fund to fund.

Only specific funds are available for subscription with this account. If you would like to look for other fund choices, you may go the "Investment Funds" under "Investment" section on our mobile app for more information.