Frequently Asked Question

All funds distributed by us with offering documents provided by the relevant fund houses and available online can be subscribed through our e-Banking Services. Hang Seng Bank Limited (the "Bank") has the right not to process any applications for whatever reasons.

The minimum investment amount is HKD5,000 or its equivalent.

Applications for partial redemption have to fulfill the minimum redemption amount and minimum holding requirements of the Bank (the current minimum holding amount is HKD 20,000 or its equivalent, subject to change by the Bank at any time without any notice). If the requirement on minimum redemption amount cannot be fulfilled, you are required to have a full redemption; If the remaining value of the fund falls below the minimum holding requirement after a partial redemption, you are required to reduce your redemption amount or fully redeem that fund (as the case may be). In respect of full redemptions, there is no minimum redemption amount requirement.

If we receive your order before the cut-off time of a fund, the order will be processed by us on the same day. Orders received after that cut-off time will be sent to the relevant fund house on the next business day for further processing. Please note that the order processing day may not be the fund's dealing day, depending on the fund's dealing frequency and whether it's a holiday in the relevant market etc.. Please also note that the cut-off time set by the Bank may be earlier than that set by the manager(s) of the relevant funds and different cut-off time may be set in respect of applications through the Bank's different dealing channels. Please visit www.hangseng.comw w w dot h a n g s e n g dot c o m or contact our staff for details.

After you place an order, we will send you an online acknowledgement with a reference number upon receiving your instruction. You can use this reference number to check the order status on the "Order Status" page. For settled transactions, the holdings and transaction details can be viewed on the "My Portfolio" page. Additionally, we will send you a contract note confirming the details of your order by mail. If you enroll in the Bank's free Instant Order Confirmation Service, you can get an instant notification of your order execution details through mobile phone as well.

Once we have accepted your instruction, you cannot make any amendment / cancellation online.

You can view your settled transactions for a period of up to 60 calendar days through the "Settled Transactions" page.

Yes, you may still make the relevant applications, but given the circumstances, whether your orders are received before or after the relevant fund's scheduled cut-off time on that day, they may only be processed on the next business day. It depends on the arrangement we have with the relevant fund houses. The affected day may also be considered as a non-dealing day for the relevant funds, please refer to the offering documents of the relevant funds for further details.

According to the requirements of the Securities and Futures Commission, only those funds with offering documents (prospectus accompanied by recent financial reports) available online can be offered to customers for subscription online. In addition, some funds may not be subscribed online because of limited subscription quotas or other relevant reasons. If you want to subscribe the funds that cannot be subscribed online, please visit any Hang Seng Bank branches or call our Customer Service Hotlines. For Prestige Banking customers, please call 2998-91882 9 9 8 - 9 1 8 8. For Preferred Banking customers, please call 2822-82282 8 2 2 - 8 2 2 8. For Integrated Account customers, please call 2912-34562 9 1 2 - 3 4 5 6. For other customers, please call 2822-02282 8 2 2 - 0 2 2 8.

You can only use the fund denominated currency to make a subscription (i.e. you must use USD to subscribe a USD denominated fund). If your chosen fund denomination settlement account does not have a sufficient account balance, you can make an online transfer or foreign exchange instantly. Before submitting a subscription order please ensure there is sufficient balance in your settlement account, otherwise, your order will be rejected.

Yes, you can also choose to receive your redemption proceeds in HKD and the redemption proceeds will be converted to HKD at the Bank's prevailing exchange rate on the settlement day.

The cut-off time for fund switching application is the earlier cut-off time between the switch-out application and the switch-in application. There are different cut-off time for different funds. You can view the details in the Switching page.