Frequently Asked Question

If you have a Hang Seng Investment Fund Account, you can trade online via e-Banking Services after completing the Risk Profiling Questionnaire. For all Prestige Banking, Preferred Banking, Green Banking, Integrated Account and Family+ Account customers (excluding Integrated Account customers aged below 18), or other sole-proprietorship customers without a Hang Seng Investment Fund Account, you can set up such Account through the following channels:

In respect of the Investment Funds Account, communications (e.g. statements, advices and reports and notices) issued/sent by the Bank are available in the electronic format (i.e. e-Statements, e-Advices and Investment Funds e-Reports and e-Notices) without any charges. If you would like to receive paper statements, there will be additional service charge. You must register for the relevant services as prescribed by the Bank from time to time, including but not limited to the Hang Seng e-Statement/e-Advice Service and our e-Banking Services in order to receive the electronic communications. You can view and download the electronic version of the investment funds e-statements and e-advices through Personal e-Banking (desktop version). Investment funds e-Reports and e-Notices will be delivered to you in PDF format at your registered email address according to the Bank's record.

Please be reminded to keep your registered e-mail updated in the Bank’s record to ensure you can receive the relevant communications. For more information, please click here.

You can update your Risk Profiling Questionnaire result via Personal e-Banking (desktop version), Hang Seng Personal Banking mobile app, or any branches of the Bank by phone or in person.

Yes, we will send you an email message via Personal e-Banking (desktop version) if the transaction is unsuccessful. You may contact 2822 02282 8 2 2 0 2 2 8 for more information by referencing that message.