Frequently Asked Question
Using Hang Seng e-Banking Services - Investment Services - FX And Precious Metal Margin Trading Services - General
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Account(s) receiving e-Statement / e-Advice
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收取电子结单 / 电子通知书的户口
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收取電子結單 / 電子通知書的戶口
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This link may allow you to access another HSBC Group website. Please read the terms and conditions of the linked website, which may differ from the terms and conditions of Hang Seng Bank Limited's website.
You can enquire real-time FX and precious metal quotes, buy/sell, place conditional orders, cancel & enquire conditional orders via e-Banking Services. Also, you can check your outstanding positions, squared positions, transaction history and account information.
Step 1: You should have our FlexiForex/ProForex/FlexiGold/ProGold Account / Hang Seng FX and Precious Metal Margin Trading Services / Hang Seng Advanced FX and Precious Metal Margin Trading Services Account and Integrated Accounts/Credit Card
Step 2: Go to Hang Seng e-Banking to register our e-Banking services by your Integrated Account / Credit Card.
Step 3: 1 business day later, logon e-Banking and click "FX And Precious Metal Margin Trading Services".
If you do not have our FlexiForex/ProForex/FlexiGold/ProGold Account / Hang Seng FX and Precious Metal Margin Trading Services / Hang Seng Advanced FX and Precious Metal Margin Trading Services Account and Integrated Accounts/Credit Card, please visit e-Banking or any of our branches to open one.
Yes, you can maintain a "Buy" and "Sell" position for the same currency or precious metal at the same time. Collateral will be required for both the "Buy" and "Sell" Positions.
When your margin level decreases to 3%, mark-cut will be performed. Your currency or precious metal position with the greatest loss will be closed out first regardless of the number of your "Buy" and "Sell" positions.