Frequently Asked Question

You will need a Securities Account to subscribe for ELIsEquity Linked Investments, and for its stock delivery (if any).If you are a holder of Hang Seng Integrated Account, you may open or reactivate the Securities Account via Personal e-Banking services or by visiting any of our branches. Please be reminded that a valid Risk Profiling Record is required to be completed for an ELIsEquity Linked Investments transaction.

The ELIsEquity Linked Investments online trading platform processes ELIsEquity Linked Investments orders from 9:00am to 3:30pm on trading day from Monday to Friday (except for Hong Kong public holidays, half day trading, or market disruption day).

A product risk rating is based on the Bank's proprietary risk rating methodology which takes into consideration of a variety of qualitative and quantitative factors. All investment products are rated on 5 risk levels (1 to 5; 1 is the lowest and 5 is the highest). A product risk rating is not a statement of fact nor recommendations to buy or sell the product. For details on how Hang Seng assigns risk ratings on ELIsEquity Linked Investments, please click here.

If you have any queries on product risk ratings, please contact your Relationship Manager.

The investment periods for ELIsEquity Linked Investments usually ranges from 1 month to 1 year.

ELIsEquity Linked Investments may be issued in any non-restricted and freely convertible currencies (such as AUD, CNY, EUR, GBP, HKD, JPY, NZD or USD). This will be specified in the term sheet for the relevant series of ELIsEquity Linked Investments.

The settlement currency for any cash payment under the ELIsEquity Linked Investments will usually be the same as the currency used when you purchased the ELIsEquity Linked Investments.

This will be specified in the term sheet for the relevant series of ELIsEquity Linked Investments. The minimum investment amount for ELIsEquity Linked Investments may be around HK$80,00080,000 hong kong dollar or its equivalent in other currencies. Such minimum investment amount will be reviewed from time to time and will be specified in the term sheet for the relevant series of ELIsEquity Linked Investments.

You can convert the currency via your Personal e-banking account or instruct the Bank to convert it in your account prior to your ELIsEquity Linked Investments order placement. Please be reminded that an ELIsEquity Linked Investments order will be rejected if there is insufficient funds in the relevant currency in your account.

You will receive an order reference number after pressing the "Confirm" button in the subscription page. If you DO NOT receive an order reference number, please check whether your order has been accepted via the following channels to avoid duplicated orders.

You cannot amend.

Yes, you may log-on to Hang Seng's Personal e-Banking Services and view your order status under the "Order Status" section. You can also view your holding details in the "My Portfolio" section under the "ELIsEquity Linked Investments" section.

The Order Status section will show orders placed within the last 12 business days

You will be notified of your order execution results through your mobile phone in the form of text message. The text message will be sent to the mobile number that you have registered with the Bank.

Once you have placed an ELIsEquity Linked Investments order, you are committed to purchase the ELIsEquity Linked Investments unless (i) a post-sale cooling-off period applies to the ELIsEquity Linked Investments and you exercise such right to cancel or unwind your ELIsEquity Linked Investments order or (ii) you exercise your right to cancel your order within the specified period as notified by your distributor. You should note that the total cash amount returned to you when you unwind your order may be substantially less than your initial investment.

To amend your selection on Hang Seng ELIsEquity Linked Investments Mode of Settlement, please submit your instruction at branches or call our customer service hotline 2822 02282 8 2 2 0 2 2 8 at least 3 Business Days (excluding Saturday) before the Final Fixing Date.

If there are any corporate actions relating to your ELIsEquity Linked Investments holding, we will provide you with a written notification based on your registered contact information with the Bank.