Frequently Asked Question

The Service provides you with an instant access to your Hang Seng Insurance e-Statements online and enables you to download them to your computer for convenient record keeping.

Please click here for the types of Hang Seng Insurance e-Statements (if applicable) currently provided by Hang Seng Insurance under the Service.

Any policyholders of Hang Seng Insurance policies¹ are eligible for the Service. (subject to Hang Seng Insurance e-Statement Service scope on each particular Hang Seng Insurance account.)

No. The Hang Seng Insurance e-Statement Service is free of charge.

Upon successful registration of an Hang Seng Insurance account for the Hang Seng Insurance e-Statement Service, the insurance statements will not be sent in paper copies to the customers by post. The electronic copies of such statements will be posted online in the section "e-Statement/e-Advice" under "e-Services" of Hang Seng e-Banking for your access and download.

Your Hang Seng Insurance policy annual statements or policy statements (if applicable) will be retained as e-Statement for 24 months from issue date.

All Hang Seng Insurance e-Statements are in Portable Data Format (PDF), a commonly used document type over the Internet. You are required to have an Acrobat Reader (version 7.0 or above) in your computer to view the statements.

You can now download Acrobat Reader free of charge from the Adobe website.

Please upgrade the Acrobat Reader to the latest Chinese Traditional version from Adobe.

For Windows OS, you can press "Print" or "Save" icon on web browser or you can use shortcut key "Ctrl+P" or "Ctrl+S".
For Mac OS, you can press "Print" or "Save" icon on web browser or you can use shortcut key "Command+P" or "Command+S".

Yes, you can request for a statement reprint by completing the "Request for Policy Change – Non-Financial" form and return to us. You are advised to print out or download your e-Statements if you wish to keep a copy for your records.