Frequently Asked Question

This e-mail/SMS reminder reminds you when your new e-Statement/e-Advice have arrived. The reminder is in e-mail or SMS formats. For Banking / Credit Card / Investment / Mortgage Loan Accounts e-Statement/e-Advice^{1Footnote remark 1}, there will be FREE e-mail reminder. For Credit Card e-Statement, a SMS reminder will be sent to your mobile number if no valid e-mail address is maintained in our Bank record.

All customers who have registered for the Service chosen to receive e-Statement/e-Advice and have maintained valid e-mail address and mobile phone number in Hang Seng Bank.

Whenever your e-Statement or investment e-Advice has been generated.

No. This e-Reminder will only be sent out once your e-Statement and/or e-Advice has/have been generated and posted online.

This reminder is free of charge, the delivery means of each e-Statement/e-Advice is already set and cannot be changed. You will receive e-mail reminder for your Banking Statement, Credit Card Statements, Investment Advices and Mortgage Loan Statement / Advice. For Credit Card e-Statement, a SMS reminder will be sent to your mobile number if no valid e-mail address is maintained in our Bank record.

No.

No, it is free of charge.

In general, the reasons why you have not received the e-mail reminder are: