Frequently Asked Question

Simply go to the e-Alert page, select the e-Alert that you want to set up and complete the information required.

Some e-Alerts only apply to certain accounts. For example, if you wish to set up an Above-balance Reminder, you must have a valid deposit account. If you do not have one of these accounts, you will not be eligible to set up these e-Alerts.

The two most likely reasons are:

Simply go to the e-Alert page and select the "Edit" or "Delete" to make the required changes from a list of your existing e-Alerts.

For security reasons, Account Nickname is used to refer to your specified e-Alert, and your bank account number will not be displayed on e-Alerts sent through SMS or e-mail. The Account Nickname can be the one that you selected from the pull down box, or you can enter a more personalised nickname (maximum 20 alphanumeric characters) for your bank account. Please never use your bank account number as your Account Nickname.