Frequently Asked Question

The e-Alert Services is currently sent through Internet e-mail and Short Messaging Service (SMS). The SMS channel is available to all mobile services registered in Hong Kong. Some of our e-Alerts are available via e-mail and SMS, therefore we recommend you to provide both your e-mail address and mobile phone number (if available and valid for the e-Alert Services) so that you are able to select from our full range of e-Alert Services.

Different type of e-Alert is sent at different times during the day. Please see the Types of e-Alert Offered for more information.

You can go to e-Alert page to change your preferred language to either English or Traditional Chinese for SMS and email.

You can check the language status of your e-Alert on the "Account Maintenance" page, and change your preferred language to either English or Traditional Chinese for SMS and e-mail.

All e-mail e-Alerts are in standard HTML format, which is supported by most Internet Service Providers. If you cannot view your e-mail properly, please configure/upgrade your e-mail program so that it can support HTML formatted e-mails.

You will stop receiving e-Alert if any of the following situations occurs: