Frequently Asked Question

When an account has no activities after a specified period of time (other than transactions initiated by the Bank such as interest, fees and charges), the account will be classified as inactive or dormant. When an account became inactive or dormant, debit and/or credit transactions will be restricted until the account is reactivated. For types of accounts and inactivity period, please refer to the list below.

You can perform a transaction with your account(s) at least once within the time period as stated above, such as making a withdrawal, performing bill payments or inward/outward transfers at any channels including ATM, online banking, or manned channels.

Please ensure that at least one of your deposit accounts with Hang Seng is in active status. To do so, make sure you conduct regular transactions including withdrawal or deposits. Please note that interests and charges, and transactions related to credit/debit interest are NOT considered as a transaction that would keep the account active.

If you have a valid mobile phone number recorded at the Bank, Personal e-Banking registered and Mobile Security Key / Security Device activated, you can now reactivate your inactive / dormant account via Personal e-Banking. You can select up to 3 accounts per request. If you have more than 3 accounts for reactivation, please submit the request separately. Reactivate Inactive Account now

If you do not have a valid mobile phone number, or you have not registered for Personal e-Banking, or your Mobile Security Key / Security Device is not activated, then please contact our Customer Service Hotline at (852) 2822 0228( 8 5 2 ) 2 8 2 2 0 2 2 8 or visit our branches for assistance.

The instruction to reactivate inactive / dormant account will be handled according to the following timeline, we will notify you by SMS and / or Email once the instruction has been completed:

To access "Reactive Inactive Account" service, please ensure that you have a valid mobile phone number recorded in the Bank and activated Mobile Security Key or Security Device.

After submitting the request, it will take 1 to 2 working days for us to process while duplicate submission for the same request would be rejected. We will inform you by SMS / Email once your request is effective.If you have received an unsuccessful notification, please jot down or record the reference code (if any) and call our Customer Service Hotline at (852) 2822 0228( 8 5 2 ) 2 8 2 2 0 2 2 8 or visit any of our branches for assistance.

Please place a request for reactivation in the Customer Enquiries Form

To access "Reactive Inactive Account" service, please ensure that you have a valid mobile phone number recorded / registered with the Bank and activated Mobile Security Key / Security Device.

We will notify you by SMS / Email whether your request is successful or not.

You can login to Personal e-Banking to operate your account if the request is successfully processed. However, SMS and email notification will not be resent.

Your account reactivation submission via Personal e-Banking will not affect the subsequent application through other channel(s). However, if the account is already closed / not found, your reactivation request will not be able to proceed irrespective of the submission channel.