Frequently Asked Question

It allows sole name Prestige or Preferred Banking account holders to open Family+ account online.

It is a service that allows customers to upgrade existing integrated account to higher status.

You will be contacted to follow up your account opening progress within 5 working days of successfully submitting account opening form online.

Yes, you can still use this service to open other types of accounts but you are not allowed to open the same type of account that you have already held. If you want to open a Securities or Investment Funds Account now, simply click the link 'Trading' at 'Securities' or 'Funds Trading' at 'Investment Funds' and follow the instructions. The Account will be opened online for you.

Each card allows customers to link upto 3 accounts. However, the HKD Savings and Current Account of your newly opened Integrated Account are already pre-selected during online application. You are only allowed to link 1 more account to the ATM card.

As the HKD Savings and Current Accounts are pre-selected, it is not allowed to do so during Instant Account Opening. However, customers may visit any of our branches to revise the account(s) by completing a required form.

We shall adopt and use your newly provided information to the new account only. Please note that the correspondence address provided will be used for the newly set up bank account only. Your existing correspondence address of other account statements will remain unchanged. While the residential and permanent addresses will be updated to Bank's record after verification.