Frequently Asked Question
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• A computer with internet connection and Windows 7 Service Pack 1 (SP1) or above
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• This site is best viewed with Chrome (version 73 or above), with JavaScript enabled
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• Best screen resolution is 1024 x 768, horizontal scrolling shall be required for resolution below this standard
Besides, please keep your personal information like mobile number and email address in our bank record accurate and up-to-date, otherwise you will not be able to log on to Personal e-Banking.
Using web browsers other than the recommended browser version may cause minor display errors or possibly service malfunction. Please check our latest suggestion on browser version.
You are not recommended to use mobile browsers to log on to Hang Seng e-Banking. Please log on via our Hang Seng Personal Banking mobile app or computer web browser to access our services for enhanced security and experience.
You can also visit "Security Information Centre" on Hang Seng Bank Website to learn about the security tips.
You should check your modem settings or your connection to your Internet Service Provider (ISP). If you are still experiencing slow transmission, you may call our Customer Service Representatives for assistance. (For Prestige Banking customers please call 2998-91882 9 9 8 - 9 1 8 8. For Preferred Banking customers please call 2822-82282 8 2 2 - 8 2 2 8. For Integrated Account customers, please call 2912-34562 9 1 2 - 3 4 5 6. For other customers please call 2822-02282 8 2 2 - 0 2 2 8.)
The problem may be due to the validation of root certificate, you may call our Customer Service Representatives for assistance. (For Prestige Banking customers please call 2998-91882 9 9 8 - 9 1 8 8. For Preferred Banking customers please call 2822-82282 8 2 2 - 8 2 2 8. For Integrated Account customers, please call 2912-34562 9 1 2 - 3 4 5 6. For other customers please call 2822-02282 8 2 2 - 0 2 2 8.)
Factors like traffic, quality of telephone line, speed and quality of modem, server capacity may affect the speed of Internet access and the response of the site. A minimum modem speed of 56kbps is recommended. If you encounter slow response at our site, please check if there is a similar problem at another site; or you can contact us and give us all the particulars of the incident.
You can click the "Useful Links" on the right hand side of the screen or the "FAQ" link at the bottom to refer to the related information and definition of terms.
A reference number will be given for most of the completed transactions. You can also check your account balances or transaction history for the status of that transaction. Should you have any questions, please call our Customer Service Representatives. (For Prestige Banking customers please call 2998-91882 9 9 8 - 9 1 8 8. For Preferred Banking customers please call 2822-82282 8 2 2 - 8 2 2 8. For Integrated Account customers, please call 2912-34562 9 1 2 - 3 4 5 6. For other customers please call 2822-02282 8 2 2 - 0 2 2 8.)
You should click the Logoff button on the top right corner of the screen. This will ensure your session to be properly logged off.
Don't worry. A reference number will be given for most of the completed transactions. You can also re-logon to check your account balances or transaction history. Should you have any doubts or questions, please call our Customer Service Representatives. (For Prestige Banking customers please call 2998-91882 9 9 8 - 9 1 8 8. For Preferred Banking customers please call 2822-82282 8 2 2 - 8 2 2 8. For Integrated Account customers, please call 2912-34562 9 1 2 - 3 4 5 6. For other customers please call 2822-02282 8 2 2 - 0 2 2 8.)
To save the acknowledgement screen in Internet Explorer 11, you should:
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Press "Control-S"
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Change the default save file type from Web Archive, single file (*.mht) to Webpage, HTML only (*.htm ; *.html)
Contact your ISP if you cannot connect to the Internet. Otherwise, please call our Customer Service Representatives. (For Prestige Banking customers please call 2998-91882 9 9 8 - 9 1 8 8. For Preferred Banking customers please call 2822-82282 8 2 2 - 8 2 2 8. For Integrated Account customers, please call 2912-34562 9 1 2 - 3 4 5 6. For other customers please call 2822-02282 8 2 2 - 0 2 2 8.)