FAQ
Contact
T&C
Personal e-Banking Registration
1
Enter your account information
Step 1, Enter your account information
2
Create your online identity
3
Accept terms and conditions
Account Type:
Integrated Account
Integrated Account
Credit Card Account
Hang Seng ATM Card
MPF - e-Employee
WMC Southbound Investment Account
Account / Card
No.
number
:
(exclude '-')
Exclude hyphen
PIN:
Phone PIN:
ATM Card PIN:
Issue No.:
Issue number
Credit Card ATM PIN:
SMS One-time Password
ATM Card PIN:
Issue No.:
Issue number:
PIN:
SMS One-time Password
Phone PIN:
Your PIN will be locked if it is entered incorrectly for THREE consecutive times.
Please visit any of our branches to request for re-issuance of PIN.
Your Phone PIN will be locked if it is entered incorrectly for THREE consecutive times.
Please visit any of our branches to request for re-issuance of PIN.
ATM Card PIN can be used for registration on the next working day of account opening.
SMS One-time Password is applicable to customers who only hold Hang Seng Credit Card. If you also hold other Hang Seng banking accounts, please select Credit Card ATM PIN for registration.
Before registration, please make sure that you have already registered your mobile number with us. If you have changed your mobile number, please update the bank record immediately.
SMS One-time Password is applicable to WMC Southbound Investment Account holders only. If you hold Hang Seng integrated accounts, please select "Integrated Account" under "Account Type" for registration.
We will verify your identity at branch or by phone before sending you the verification code. Before registration, please make sure you have already registered your mobile number with us. If you have changed your mobile number, please update the number in bank record accordingly.
SMS One-time Password via Branch Assistant
We will verify your identity at branch before sending you the verification code. Before registration, please make sure you have already registered your mobile number with us. If you have changed your mobile number, please update the number in bank record accordingly.
Identification Document type:
HKID Card
HKID Card
Passport
Others
Credit Card account is applicable to customers who only hold Hang Seng Credit Card. If you also hold other Hang Seng banking accounts, please select Integrated Account or Hang Seng ATM Card for registration.
Identification Document No.:
Identification Document number:
Please input the number of the identification document given at the time of account opening.
Your PIN (ATM PIN or Phone PIN, as indicated above) will be locked if your ID
no.
number
is entered incorrectly for THREE consecutive times. Please visit any of our branches to request for re-issuance of PIN.
Format
Format
HKID Card
No.
number
: First 7 or 8 characters, e.g.
K654321
K 6 5 4 3 2 1
or
AB123456
A B 1 2 3 4 5 6
.
Macau ID Card
No.
number
: The 8 characters including
'( )'
bracket
around the last digit, e.g.
A1234567(8)
A 1 2 3 4 5 6 7 bracket 8
.
Passport
No.
number
: First 12 characters.
Exit-entry Permit for Traveling to and from Hong Kong and Macau:
First 9 characters
Nature of Integrated Account:
Sole Account
Joint Account
(User
no.
number
:
)
Contact Information -
We will add the following information here to your Personal e-Banking account for future purposes.
Email Address:
Continue
Reset
Notes:
If you do not have any of the above accounts and wish to enjoy our e-Banking Services, please visit any of our branches to open your account.
Registering with MPF Membership number gives you access to our MPF Services only.
For enquiries on registration, please contact our Customer Service Representatives immediately on
2822-0228
2 8 2 2 0 2 2 8
.
System Requirement
Terms and Conditions
Customer Support